Services & Support
SERVICES – YOU STAY ON TOP OF THINGS
Services can only convince if service packages are tailored to existing plant and system components as well as individual operating and maintenance requirements. We are solution-oriented and value long-term partnerships of mutual benefit.
Our services optimize your operating and maintenance costs, simplify your cost planning and ensure optimum operation of your Robatech equipment. With a multitude of options – from spare parts consulting, to component exchange programs, defined service intervals, to loaner equipment and our in-house repair service – we do everything in our power to minimize downtime in your plant.
RobaPlus – individual and comprehensive
RobaPlus is the comprehensive, individually tailored service package from Robatech. It offers a wide range of services from which you can select your services. You choose your service package and cover your needs comprehensively.
Our most important services at a glance:
- Consulting for conceptual design, planning, and implementation
- Testing of adhesive application solutions in our customer laboratory
- Evaluation of cost savings and process improvements
- Installation, commissioning, and maintenance of your system
- Spare parts consulting and fast spare part delivery
- Loaners and component exchange programs
- In-house repair service
- Fast and competent troubleshooting
- 24/7 hotline
Consulting – we accompany you on your way
The success of an investment or modernization project depends on whether all relevant factors are sufficiently considered in the conceptual design, planning, and implementation phases. With vision and experience, we accompany you competently through all project phases, so that in the end your investment and maintenance costs are as low as possible.
In our customer laboratory, we test the adhesive application solutions suitable for you in close cooperation with adhesive manufacturers and our technical team. We evaluate the best application process to meet your technical needs and keep an eye on all options that can lead to potential cost savings.
Support – we help you quickly and competently
Fast and competent support ensures that your production can run optimally. In the event of a technical emergency, you can reach our hotline around the clock, no matter where your system is. Our service technicians are close to you and know your requirements. Spare parts are available around the world in local warehouses and in our service vehicles.
We are happy to pass our knowledge on to you – with valuable tips and tricks from service technicians to optimize your process parameters as well as during on-site training or training in our Swiss training center.